IT Manager for SupportSpace

As the company’s sole IT Manager, reporting to SupportSpace’s VP R&D, you will be responsible for the entire production environment of our SaaS platform, catering fortune 500 companies. You and your team will also be responsible for all corporate IT related activities, servicing two offices in Israel and the US.

Responsibilities

• Hands-on management of the production environment which is based on Linux, Oracle RAC, various Java related components and storage devices, operated in a managed service environment

• Lead all production related activities, including system maintenance, new versions deployment, future expansion planning, etc., while interacting with both internal and external stake holders

• Hands on management of the company’s corporate IT activities, supporting workspace environment of 50+ employees, corporate servers, storage and network infrastructure

• Plan and manage multiple virtual environments running on Xen Server 5.5 and supporting our day-to-day development activities.

• Budget planning and control. Contractors’ relation management, purchasing, negotiation etc.

Requirements

• 4+ years system administration experience with hands-on management of high-availability, 24x7, mission critical production environment

• 2+ years web based service or SaaS platform experience

• 2+ years experience in managing a system team

• Experience with Linux system administration (RHEL/CENTOS)

• Experience with firewall, load balancer and network equipment management

• Experience in deploying Java applications, live-system updates and upgrade

• Deep level knowledge of Apache configuration, management and maintenance

• Experience working with Jboss/Tomcat/Jabber servers – a significant advantage

• Experience in hands on Windows administration (2003 and 2008/ Exchange 2010) and network management

• Excellent scripting abilities (shell, windows power shell)

Please send your CV to: rotemk@supportspace.com. Thanks!

Technical Support Team Leader at ClickTale

ClickTale is hiring a Technical Support Team Leader to manage the technical support team and personally assist customers with the installation and customization of the ClickTale Web Analytics solution.The company is growing rapidly with over 40,000 customers and is profitable. Location: Ramat Gan, Israel

Key Responsibilities

• Manage the support team to optimally handle customer related issues and achieve high productivity and customer satisfaction.

• Answer support inquiries from enterprise customers and implement integration of the ClickTale solution.

• Communicate with customers via email, live chat and telephone.

• Analyze and troubleshoot a variety of technical issues.

• Work with developers to solve problems and support customized integrations.

Position Requirements

• Excellent written and verbal communication skills in the English language.

• Outstanding customer service skills and a dedication to the customer service experience.

• At least 2 years of experience supporting overseas customers at an internet company.

• Experience managing a support team - a plus.

• Willingness to shift work day to evening hours for better fit with US business hours.

• Working knowledge of the web, html, JavaScript, css, etc.

• Familiarity with Ajax, Json, ASP.NET, PHP - a plus.

Please send your CV (in English) to rotem.hr2b@gmail.com

System Team Leader for Kenshoo

Job description

As System team leader you will be responsible for the entire production environment – Linux/Windows, VMWare, Storage, etc.

You will lead the production activity hands-on, including system maintenance, task management, management of the day-to-day interaction with service providers and external stakeholders. This position reports to Kenshoo's VP of IT.

Qualifications

• At least 6 years of system administration experience, at least 2 of them in management.

• Experience in – vShpere 4, Linux administration (RHEL), Windows administration (2003 and 2008), network management

• Knowledge in capacity planning methodologies

• Excellent scripting abilities (perl, shell, windows power shell)

• Excellent communications both written and verbal

• MySQL/MSSQL knowledge is an advantage

• Certification in VMWare, RHEL, Windows an advantage

• You will be required to think outside of the box while safeguarding very strict policies and procedures

• A troubleshooter in nature

• Team player who enjoy working in a dynamic, intensive environment

Company overview:

Founded in 2006 by software engineers and search marketers, Kenshoo is a global innovator in search engine marketing technology with extensive industry knowledge. Kenshoo has offices in San Francisco, New York, London, and corporate headquarters in Tel Aviv (Ramat Hachayal).

Kenshoo is in a unique position whereby it is new, innovative and exciting. The company is quickly gaining recognition, is enjoying extremely fast growth and provides a very dynamic, entrepreneurial atmosphere to work in. We are a young and vibrant team with a work hard, play hard mentality, and we're looking for the best and brightest to join us!

So if you've got what it takes, please send us your CV to jobs@kenshoo.com. We’re looking forward to hearing from you!

Senior INTERNET Product Manager for SupportSpace

Company overview

Founded in 2006 by two hi-tech veterans, SupportSpace first introduced a revolutionary method of providing online Remote Tech Services for computers and connected devices to consumers and small and medium-sized businesses. We are leaders in developing the Virtual Expert Network as the most effective and attractive means of delivery remote services.

Our corporate headquarters are located in San Francisco, CA, and the technological center is based in Poleg Industrial Zone, Israel.

As inbound Sr. PM, you will manage the company's consumer product and enterprise SaaS platform. This includes implementing the product roadmap, writing product requirements and specifications, and leading the product life-cycle.

Responsibilities

• Manage the company’s consumer product and enterprise SaaS platform. This includes implementing the product roadmap, writing product requirements and specifications, and leading the product life-cycle

• Manage all requirements, ongoing requests and bug fixes, while meeting scoped development resources and customer needs

• Control project scope and remove obstacles to project success

• Proactively identify, resolve and evaluate potential internal and external conflicts in requirements, schedule, milestones or deliverables

• Accommodate rapid development by providing timely and market oriented on-the-ground decisions

Qualifications

• Three or more years of product management experience at an INTERNET software company (consumer oriented preferred) – mandatory.

• Proven experience with large scale web platforms, ecommerce products and multiple internet technologies

• Proven ability to translate product strategy, key customer and market requests into detailed product requirements

• High degree of organizational skills – the ability to prioritize and regularly re-prioritize as needs change

• Ability to work in high-workload and delivery demanding environment

• Excellent written and verbal skills. Communicate and negotiate effectively with a broad range of internal stakeholders

• Strong leadership, energy and passion for the product and workplace

• R&D background or a strong technical orientation – a significant advantage

• Experience in both established companies and startups - an advantage

As we continue to innovate, expand and improve the way services are provided and received, we make it our goal to engage the best professionals around, and continue building an unbeatable team, in a young, fun and dynamic environment. We invite you to join us and be a part of something special!

So if you find the above position a match to your skills and experience, and you have a passion to achieve, please send your CV to rotem.hr2b@gmail.com.

VP R&D for SupportSpace

Description

SupportSpace is seeking an energized, goal-driven, hands-on manager, with extensive experience in developing internet SaaS applications, to build, manage, and mentor our team of software, testing and operations engineers. A motivator, yet a day-to-day 'nuts and bolts' engineer, recognizing the role as that of both a manager and a technology leader.

Responsibilities

• Lead and own the development, delivery and operations of the company’s consumer product and enterprise SaaS platform.

• Establish a long-term vision and build a highly scalable hosted application.

• Manage and mentor our engineering teams, while leading the development in software analysis and design.

• Set, develop and oversee internal development standards and methodologies, while demonstrating a hands-on approach in coding, integration and general problem solving.

• Interface and work with product team to deliver product functionalities.

• Serve as a ‘point of realism’ about the creation of products and services.

• Fully leverage our development resources to maximize productivity, and execute the company's roadmap and strategic goals.

Requirements

• 10+ years hands on internet software engineering experience with 5+ years managing several mid-sized, fast-paced, engineering teams.

• A proven track record of managing, designing and implementing mission-critical, high-scale, hosted internet applications.

• Proven experience managing and designing large-scale server architectures with emphasis on performance, uptime, security and scalability.

• Knowledge of distributed web systems infrastructure, including switching, routing, load balancing and database clusters.

• Experience in Java data-driven application development preferably over Oracle DB, in agile development environments.

• Experience in web technologies such as JavaScript/AJAX/JSP and others.

• Demonstrated ability to achieve stretch goals in an innovative and fast-paced environment, while designing with wider applications in mind.

• Ability to proactively and successfully identify, assess and manage risk.

• Ability to establish leadership and credibility with experienced engineers quickly.

• Knowledge of QA testing methodologies – an advantage.

If your experience and credentials match the above requirements, and you want to join an ace team, please send your CV to rotem.hr2b@gmail.com