ClickTale is hiring a Technical Support Team Leader to manage the technical support team and personally assist customers with the installation and customization of the ClickTale Web Analytics solution.The company is growing rapidly with over 40,000 customers and is profitable. Location: Ramat Gan, Israel
Key Responsibilities
• Manage the support team to optimally handle customer related issues and achieve high productivity and customer satisfaction.
• Answer support inquiries from enterprise customers and implement integration of the ClickTale solution.
• Communicate with customers via email, live chat and telephone.
• Analyze and troubleshoot a variety of technical issues.
• Work with developers to solve problems and support customized integrations.
Position Requirements
• Excellent written and verbal communication skills in the English language.
• Outstanding customer service skills and a dedication to the customer service experience.
• At least 2 years of experience supporting overseas customers at an internet company.
• Experience managing a support team - a plus.
• Willingness to shift work day to evening hours for better fit with US business hours.
• Working knowledge of the web, html, JavaScript, css, etc.
• Familiarity with Ajax, Json, ASP.NET, PHP - a plus.
Please send your CV (in English) to rotem.hr2b@gmail.com
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